1. Introduction

DentistNearMeDubai ("we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our dental clinic directory and booking platform (the "Platform").

We comply with the UAE Federal Decree-Law No. 45/2021 on Personal Data Protection (PDPL), the EU General Data Protection Regulation (GDPR) where applicable, and other relevant data protection laws.

2. Data Controller Information

Data Controller: DentistNearMeDubai

Registered Address: Ajman Free Zone, C1 Building, Ajman, United Arab Emirates

Contact Email: [email protected]

For privacy-related inquiries, please contact our Data Protection team at the email address above.

3. Information We Collect

3.1 Information You Provide

• Account Information: Name, email address, phone number, password
• Booking Information: Appointment preferences, selected services, clinic selections
• Profile Information: Date of birth, gender, insurance details (optional)
• Communications: Messages sent through our platform, feedback, and reviews

3.2 Information Collected Automatically

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages visited, search queries, click patterns, time spent on pages
• Location Data: IP address, approximate geographic location (with consent)
• Cookies: See our Cookie Policy section below

3.3 Health-Related Information

We may collect limited health-related information necessary to facilitate dental appointments, such as dental concerns or service preferences. For detailed information about health data handling, please refer to our Customer Health Data Privacy Policy.

4. How We Use Your Information

We process your personal data for the following purposes:

• Service Provision: To facilitate appointment bookings and connect you with dental clinics
• Account Management: To create, maintain, and secure your account
• Communication: To send booking confirmations, reminders, and respond to inquiries
• Platform Improvement: To analyze usage patterns and enhance our services
• Marketing: To send promotional communications (with your consent)
• Legal Compliance: To comply with applicable laws and regulations
• Fraud Prevention: To detect and prevent fraudulent activities

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have given explicit consent for specific processing activities
• Contract: Where processing is necessary to provide our services to you
• Legitimate Interests: Where processing is necessary for our legitimate business interests
• Legal Obligation: Where processing is required by applicable law

6. Data Sharing and Disclosure

We may share your information with:

• Dental Clinics: To facilitate your bookings and appointments
• Service Providers: Third-party vendors who assist in platform operations (hosting, analytics, payment processing)
• Legal Authorities: When required by law or to protect our legal rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal data to third parties for marketing purposes.

7. International Data Transfers

Your data may be transferred to and processed in countries outside the UAE. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by relevant authorities
• Transfers to countries with adequate data protection levels
• Other appropriate safeguards as required by applicable law

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Account Data: Retained while your account is active and for 3 years after deletion
• Booking Records: Retained for 7 years for legal and tax compliance
• Health-Related Data: Retained as required by UAE healthcare regulations (up to 25 years)
• Marketing Preferences: Until you withdraw consent

9. Your Rights

Under applicable data protection laws, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request limitation of processing
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us at [email protected]. We will respond within 30 days.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. These include:

• Essential Cookies: Required for platform functionality (no consent required)
• Analytics Cookies: Help us understand how users interact with our platform
• Marketing Cookies: Used to deliver relevant advertisements

You can manage your cookie preferences through our cookie consent banner or your browser settings. For more details, see our Cookie Policy.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Access controls and authentication measures
• Regular security assessments and audits
• Employee training on data protection
• Incident response procedures

12. Children's Privacy

Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our Platform and updating the "Effective Date." Your continued use of our Platform after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: [email protected]
Address: Ajman Free Zone, C1 Building, Ajman, United Arab Emirates

You also have the right to lodge a complaint with the UAE Data Office or relevant supervisory authority if you believe your data protection rights have been violated.